Zawiera: New technologies in counselling, education and work - Introduction. 1. Educational strategy of micro-enterprise development: 1.1. Determinants of innovation and competitiveness in micro-enterprises (Creating mechanisms for developing innovation; Competitiveness: concept and mechanisms of increasing; Determinants of and barriers to micro-enterprise development); 1.2. Continuing education of employees; 1.3. EQUAL Community initiative in Poland - Project: Entrepreneurship in the Web - Internet - an opportunity to increase competitiveness. 2. Knowledge transfer with the use of information technologies: 2.1. Principles of the knowledge-transfer model; 2.2. Situation diagnosis and micro-enterprise support needs (Barriers to micro-enterprise development; Competitive strategy-industrial sector-related specificity; Support needs; Educational needs of micro-enterprises); 2.3. Internet Counsellor for an Entrepreneur; e-Counselling with the use of IT tools; 2.5. e-learning-„Micro-entrepreneurship" in the Vortal; 2.6. e-work; 2.7. Innovation and cooperation networks (ENTERPRISE for EUROPE Transnational Partnership; TENKO Transnational Partnership; European Network of Enterprises; Polish Network of SME Innovation and Co-operation; Study visits as an element of benchmarking; i-Lab NET-International network of innovation laboratories); 2.8. Incorporating model elements into the main and local policy streams (Results, strategy, dissemination; Publication, radio and television; Conferences and seminars; Activation - Employee Knowledge Competitiveness - information and educational campaign; In the mainstream of policy). 3. Monitoring and evaluation: 3.1. Project monitoring and evaluation; 3.2. Verification of model elements. 4. Literature. 5. Annexes.