1. The Communication Process: An Introduction; 2. Organizational Communication; 3. Improving Interpersonal Relationships; 4. Effective Listening; 5. Nonverbal Communication in the Organization; 6. Overcoming Obstacles to Communication in Organizations; 7. Basic Information for All Types of Interviews; The Employment Interview; 9. Small-Group Communication and Problem Solving; 10. Participation and Leadership in Teams; 11. Informative Presentations; 12. Researching, Supporting, and Delivering Your Ideas; 13. Professional Visual Aids; 14. Persuasive Presentations: Individual or Team.