1. Ewolucja poglądów na temat źródeł przewagi konkurencyjnej przedsiębiorstwa; 2. Konkurencyjność przedsiębiorstwa a teoria wyboru konsumenta; 3. Charakterystyka rynku turystycznego- implikacje dla konkurencyjności przedsiębiorstw; 4. Charakterystyka działalności przedsiębiorstwa hotelowego; 5. Wpływ kosztów jakości na konkurencyjność obiektu hotelowego; 6. Weryfikacja modelu wpływu kosztów jakości na konkurencyjność przedsiębiorstwa hotelowego

1. Wstępne wiadomości; 2. Organizacja i funkcjonowanie przedsiębiorstwa hotelowego; 3. Elementy prawa w hotelarstwie; 4. Kontakty interpersonalne w hotelarstwie; 5. Elementy marketingu w hotelarstwie; 6. Przepisy bhp i ppoż. w hotelu.

Zawiera: Foreword. Preface. Acknowledgement. Chapter 1: Impacts of Antropogenic and Tourism Activities on River Water Quality: A Case Study of Betwa River Stretch, Madhya Pradesh, India. Chapter 2: Revaluing Saltscapes in Portugal: Ecotourism, Ecomuseums, and Environmental Education. Chapter 3: Guest Retention Through Automation: An Analysis of Emerging Trends in Hotels in Indian Sub-Continent. Chapter 4: Restaurant Management System (RMS) and Digital Conversion: A Descriptive Study for the New Era. Chapter 5: Urban and Rural Ecotourism in and Around Bolpur: A Study of Destination Marketing and Challenges – Ecotourism Practices in West Bengal, India. Chapter 6: Sustainable Development and Ecotourism Consciousness: An Empirical Analysis for Kallakurichi, Tamal Nadu, India. Chapter 7: Understanding the Importance of the Banking System in the Romanian Tourism and Hospitality Industry. Chapter 8: Indian Tourism Industry: Current Trends and Future Outlook. Chapter 9: Pricing for Hill Tourism Destination: An Empirical Analysis of Sikkim Himalaya, India – Linear Price Model for Himalayan Hill Station. Chapter 10: FIBRAs as a Tool for Investment Diversification in the Mexican Hotel Sector: The Case of FIBRA Inn. Chapter 11: Christianity and Tourism Development in Nigeria: A Socio-Economic Discourse. Chapter 12: Assessment of the Internal Control System in the Accommodation Firm and Its Relation to Performance. Chapter 13: Academic Tourism: A Segment on the Rise. Compilation of References. Related References. About the Contributors. Index.

1. Hotelarstwo w turystyce; 2. Wybrane zagadnienia z teorii organizacji; 3. Organizacja współczesnego hotelu; 4. Czynnik osobowy w hotelu; 5. Organizacja jakości usług w przedsiębiorstwie hotelarskim; 6. Organizacja bezpieczeństwa w hotelu; 7. Organizacja nowego przedsiębiorstwa

Wstęp; Cechy ch-styczne branży hotelarskiej i gastronomicznej; Podstawowe pojęcia dot. kosztów; Metody szacowania kosztów stałych i zmiennych; Koszty - wolumen sprzedaży - zysk: analiza powiązań; Analiza progu rentowności; Analiza wrażliwości zysku; Mnożniki w analizie wrażliwości zysku; Wprowadzenie do zarządrzania zyskiem; Podstawy polityki cenowej; Polityka cenowa w praktyce; Bidżetowanie całokształtu działalności w krótkim okresie; Analiza odchyleń sprzedaży, kosztów i wyników; Zarządzanie kosztami w cyklu gastronomicznym; Rentowność w gastronomii i hotelarstwie; Analiza wskaźnikowa działalności hotelarskiej i gastronomicznej; Analiza sprawozdań finansowych dla celów zarządczych; Analiza zyskowności jednostek wewnętrznych; Zarządzanie kapitałem pracującym; Ocena decyzji inwestycyjnych

Zawiera: 1. Tourism: An Introduction: 1.1. Introduction; 1.2. Basic Concept of Tourism; 1.3. The Tourist; 1.4. Multidisciplinary Aspects of Tourism; 1.5. Tourism System; 1.6. Evolution and History of Tourism; 1.7. Evolution of Indian Tourism; 1.8. Reasons for the Growth of Tourism; 1.9. Why is Tourism Promoted?; 1.10. Conclusion; Key Terms; Review Questions. 2. Classification of Tourism: 2.1. Introduction; 2.2. International Tourism; 2.3. Domestic Tourism; 2.4. Inbound and Outbound Tourism; 2.5. Intraregional and Interegional Tourism; 2.6. Leisure and Business Tourism; 2.7. Mass Tourism and ‘Niche’ Tourism; 2.8. Culture Related Tourism Types; 2.9. Cultural Tourism; 2.10. Historical Tourism; 2.11. indigenous Tourism; 2.12. Film-induced Tourism; 2.13. Literary Tourism; 2.14. Music Tourism; 2.15. Ethnic Tourism; 2.16. Pilgrimage Tourism; 2.17. Red Tourism; 2.18. Yoga Tourism; 2.19. Industrial Tourism; 2.20. Alternative Tourism; 2.21. Conclusion; Key Terms; Review Questions. 3. Tourism Motivation and Demand; 3.1. Introduction; 3.2. Travel Motivation Theories; 3.3. demand for Tourism; 3.4. Indicators of Tourism Demand of a Population; 3.5. Determinants of Tourism Demand; 3.6. Measuring Demand for Tourism; 3.7. Problems of Measuring Tourism Demand; 3.8. Tourist Statistics; 3.9. Volume Statistics; 3.10. Value Statistics; 3.11. Visitor Profile Statistics; 3.12. Methods of Measurement; 3.13. Conclusion; Key Terms; Review Questions. 4. Tourism Industry: 4.1. Introduction; 4.2. Tourism Industry: The Concept; 4.3. Business Environments; 4.4. Components of Tourism Industry; 4.5. Destinations and Attractions; 4.6. Government Organizations; 4.7. National Tourism Organization (NTO); 4.8. Intermediaries; 4.9. Travel Agent; 4.10. Tour Operator; 4.11. Types of Tour Operators; 4.12. Transportation; 4.13. Modes of Transport; 4.14. Accomodation and Hospitality; 4.15. Food and Beverage; 4.16. Entertainment and Recreation; 4.17. Shopping; 4.18. Infrastructure; 4.19. Conclusion; Key Terms; ReviewQuestions. 5. Transport and Tourism: 5.1. Introduction; 5.2. Tourism and Transport: The Interrelationship; 5.3. Air Transport; 5.4. Evolution of Air transport; 5.5.Air Transport Industry; 5.6. Airports; 5.7. Structure of an Airport; 5.8. Navigation and Air Traffic Control; 5.9. Airlines; 5.10. Aircraft and Equipment Manufacturers; 5.11. Air transport Regulations; 5.12. Surface transport; 5.13. Road Transportation; 5.14. Rail Transportation; 5.15. Water Transportation; 5.16. Cruise Tourism; 5.17. Conclusion; Key terms; Review Questions. 6. Tourist Destination: 6.1. Introduction; 6.2. Destination: Concept and Definitions; 6.3. Common Characteristics of Destinations; 6.4. Fundamental Elements of Tourism in a Destination; 6.5. Attractions; 6.6. Accessibility; 6.7. Accomodation; 6.8. Amenities; 6.9. Ancillary Services; 6.10. Activities; 6.11. Awareness; 6.12. Evolution and Growth of Tourism in a Destination; 6.13. Destination Elements and Tourist Flows; 6.14. Destination Image; 6.15. Destination Marketing Organisation (DMO); 6.16. Conclusion; Key Terms; Review Questions. 7. Tourism Organisations: 7.1. Introduction; 7.2. international Organisations; 7.3. United Nations World Tourism Organisation (UNWTO); 7.4. international Air Transport Association (IATA); 7.5. International Civil Aviation Organisation (ICAO); 7.6. World Travel and Tourism Council (WTTC); 7.7. United Federation of Travel Agents Association (UFTAA); 7.8. Pacific Asia Travel Association (PATA); 7.9. Conclusion; Key Terms; Review Questions. 8. National Tourism Organisations in India: 8.1. Introduction; 8.2. India Tourism Development Corporation (ITDC); 8.3. Directorate General of Civil Aviation (DGCA); 8.4. Airports Authority of India (AAI); 8.5. Archeological Survey of India (ASI); 8.6. Indian Railway Catering and Tourism Corporation (IRCTC); 8.7. Tourism Finance Corporation of India (TFCI); 8.8. Travel Agents Association of India (TAAI); 8.9. India Association of Tour Operators (IATO); 8.10. Travel Agents Federation of India (TAFI); 8.11. Association of Domestic Tour Operators of India (ADTOI); 8.12. Association of Tourism Trade Organisations India (ATTOI); 8.13. Adventure Tour Operators’ Association of India (ATOAI); 8.14. Indian Medical Travel Association (IMTA); 8.15.Federation of Indian Chambers of Commerce and Industry (FICCI); 8.16. Confederation of Indian Industry (CII); 8.17. India Convention Promotion Bureau (ICPB); 8.18. Rajasthan Tourism Development Corporation (RTDC); 8.19. Delhi Tourism and Transportation Development Corporation (DTTDC); 8.20. Goa Tourism Development Corporation (GTDC); 8.21. Uttarakhand Tourism Development Board (UTDB); 8.22. Kerala Tourism Development Corporation (KTDC); 8.23. Himachal Pradesh Tourism Development Corporation (HPTDC); Conclusion; Key Terms; Review Questions. 9. Tourism Planning: 9.1. Introduction; 9.2. Planning in Tourism; 9.3. Significance of Planning in Tourism; 9.4. Planning Levels in Tourism; 9.5. Approaches to Tourism Planning; 9.6. Tourism Planning Process; 9.7. Tourism Policy; 9.8. Conclusion; Key Terms; Review Questions. 10. Benefits of Tourism: 10.1. Introduction; 10.2. Economic Benefits of Tourism; 10.3. Economic Growth and Diversification; 10.4. Local Entrepreneurship Development; 10.5. Redistribution of Wealth; 10.6. Direct, Indirect and Induced Benefits; 10.7. Multiplier Effect; 10.8. Measuring Economic Impacts; 10.9. Social Significance of Tourism; 10.10. Positive Cultural Impacts of Tourism; 10.11. Environmental Benefits of Tourism; 10.12. Conclusion; Key Terms; Review Questions. 11. Impacts of Tourism: 11.1 Introduction; 11.2. Economic Impacts; 11.3. Social Consequences; 11.4. Cultural Impacts; 11.5. Environmental Impacts of Tourism; 11.6. Conclusion; Key Terms; Review Questions. 12.Sustainable Tourism: 12.1. Introduction; 12.2. Sustainable Development; 12.3. Sustainable Tourism Development; 12.4. Components of Sustainable Tourism; 12.5. Carrying Capacity; 12.6. Environmental Impact Assessment (EIA); 12.7. Visitor Management; 12.8. Conclusion; Key Terms; Review Questions. 13. Ecotourism and Responsible Tourism: 13.1. Introduction; 13.2. Definition ad Concept of Ecotourism; 13.3. Ecotourism Resources of India; 13.4. Responisble Tourism; 13.5. Conclusion; Key Terms; Review Questions. 14. Tourism Marketing: 14.1. Introduction; 14.2. Tourism Marketing; 14.3. Tourism: the Product and Its Characteristics; 14.4. Characteristics of Tourism Products; 14.5. Tourist as the Customer and the Purchase Decision Making; 14.6. Market Segmentation and target Marketing; 14.7. Marketing Mix for Tourism; 14.8. Product; 14.9. Price; 14.10. Promotion; 14.11. Place; 14.12. People; 14.13. Physical Evidence; 14.14. Process; 14.15. Customer Relationship Management (CRM); Conclusion; Key Terms; Review Questions. 15. Tourism Information technology: 15.1. Introduction; 15.2. Significance of Information Technology in Tourism; 15.3. IT Application in Tourism; 15.4. e-Tourism; 15.5. e-Business in Tourism; 15.6. Cyber Tourism; 15.7. IT Application in Transport Sector; 15.8. Information Systems in Travel Intermediaries; 15.9. Influence of Technology in the Distribution of Travel Products; 15.10. Global Distribution System; 15.11. m-Commerce Distribution; 15.12. Disintermediation and Reintermediation; 15.13. IT Application in Hospitality Industry; 15.14. Destination’s Use of ICT for Competitive Advantage; 15.15. mobile Applications; 15.16. e-Marketing in Tourism; 15.17. Conclusion; Key Terms; Review Questions. 16. The Future of Tourism: 16.1. Introduction; 16.2. Unethical Tourism Practises; 16.3. Sex Tourism and Child Sex Tourism; 16.4. Terrorism and Political Crisis; 16.5. Climate Change and Tourism; 16.6. Globalization and Tourism; 16.7. Growth of Tourism and the Challenges; 16.8. The Future; 16.9. Conclusion; Key Terms; Review Questions. References and Bibliography. Index.

1.Istota turystyki i usług turystycznych; 2. Podstawowe informacje z zakresu historii turystyki i hotelarstwa; 3. Podstawowe informacje z zakresu turystyki i usług hotelarsko-turystycznych; 4. Wybrane zagadnienia organizacyjno-prawne z zakresu prowadzenia działalności turystycznej i hotelarskiej; 5. Struktura podaży i organizacja rynku hotelarskiego; 6. Organizacja pracy w hotelu; 7. Funkcjonowanie biur podróży; 8. Impreza turystyczna jako produkt biura podróży; 9. Organizacja usług agroturystycznych w Polsce; 10. Turystyka na terenach chronionych; 11. Jakość usług turystycznych; 12. Żywienie w turystyce z elementami obsługi konsumenta; 13. Finansowe aspekty działalności turystycznej i hotelarskiej; 14. Elementu marketingu usług turystycznych